Service Desk Solutions
Intelliteach Big Event Service Desk

One support function that is likely to experience higher demand before and during the London 2012 Games is the law firm IT service desk. With less than 300 days to go before the start of London's biggest ever sporting event, is your IT service desk fit to win?

Make sure your service desk is prepared for the London 2012 Games.
It's as simple as:

1. Complimentary 'Games preparedness' phone audit: one of our team will be at your disposal to walk you through what steps you need to take.
2. Intelliteach service desk action plan for your firm.
3. Access the Intelliteach knowledgebase and resource library to assist with your readiness plan.
4. Contingency resourcing: available through the Intelliteach Big Event Service Desk

Intelliteach’s parent office is in Atlanta, GA and home of the 1996 Summer Olympics. We know from personal experience that businesses underestimate the level of impact from the Games and often end up scrambling last minute to assemble an actionable and realistic business continuity strategy.

Deloitte recently asked 300 businesses across the UK about their readiness for London 2012 and found that while 95% of these companies intend to assess the impact that the Games will have on their operations, significantly, more than half had yet to start this process.

We recommend that you start thinking about this now. Here are a few items to consider:

• Look at your IT service desk resourcing and survey your users and your staff about their intentions and annual leave plans for summer 2012.
• Make sure that you understand call volumes during summer 2011 and how these may differ during 2012.
• How will your IT staff be affected by the travel disruptions?
• And what about users – if travel is severely disrupted, are users more likely to work from home or change their working hours to avoid peak travel times?
• Will the IT service desk be expected to extend its hours of opening to meet demand?
• Will lawyers want to make greater use of video conferencing for client meetings?
• Be proactive and provide refresher remote access training in the weeks leading up to London 2012.
• And what about supplies e.g. printer toner, paper, equipment deliveries etc. Have you asked your suppliers about the steps they are taking to understand the impact of the Games and to ensure that your requirements will be met as usual?

While there are many points to think about while you prepare for London 2012, know that we are here to help. Read our Top 10 Tips For An Effective Service Desk or download our Action Plan to find out how to get your service desk fit for business during London 2012 or any big event.